Plan Your Trip

FAQ

General:

Our official start date is Memorial Day Weekend and we are open 7 days a week through Labor Day Weekend. We open several weekends before and after this date, depending on weather conditions. Check our booking calendar for the most accurate dates.

Please use your confirmation email if buying tickets online. If purchasing tickets as a walk-in, you can sign one online using a link on our website or outside on the porch before you enter our outposts. Every single person in your group has to have a waiver signed (children and adults)

WAIVER 

Yes, small children can ride in your lap, it is what you feel comfortable with. Every person has to pay
though, even if sharing a tube.

If you are bringing a group of 20 or more, please book online in advance. This helps us schedule our staff and make sure you have your waivers ready to go. If your group has fewer than twenty people, reservations are optional. Parties of any size can purchase tickets online in advance. It is recommended but not required.

Yes. Depending on the weather and staff, we are open some weekends in April and May. We are also open pretty much every weekend in September too. If the weather is warm, we try to stay open on certain days. Check our online booking calendar for the most accurate dates.

Absolutely! We always recommend calling on our off season tubing dates because it is weather and staff permitting! We would hate for you to make the drive for us to be closed.

It varies. Most of the river is ankle to knee-deep, but some sections will be over your head. In the deeper sections, the water tends to be much calmer and with fewer rapids.

You can check in at either Headwaters or Chattahoochee Outpost. If doing the long ride, we recommend checking in at Headwaters. At Chattahoochee, you can check in upstairs or additionally, on weekends and holidays, at our outside check-in gazebo. Because ticket lines can be long inside Chattahoochee Outpost on these days, we recommend using the outdoor gazebo for a speedier experience. It's just to the right of the building, when facing it from the street. To ensure a speedy check in process make sure to fill out waivers in your confirmation email when booking online for everyone in your group.

Absolutely, dogs are always welcome to tube!

No, we only have single tubes for each person. Can connect tube with straps (included in price)

No, we do not allow personal tubes. Our buses will not shuttle them and cannot use our access points to the river to enter or exit.

Yes. We have straps available to connect the tubes. These are included in the ticket price. For safety reasons, though, we don’t recommend floating down with more than two tubes connected. The more tubes that are connected the more likely you are to get stuck. 

Yes. Almost all of our tubes have bottoms and headrests. We offer smaller tubes for children

You don’t! You choose a ride when you are checking in, not before. They are the same price.

Yes. Our shuttles run to and from all of our locations continuously throughout the day until everyone is off the river.

 

Pricing:

M-F: $14
Weekends & Holidays: $18
Group rates of 20+ (paying all together) is $2 off trip per person

Nothing. They are the same price!

Nothing. They are the same price!

We accept apple cash, cash app, cash or card

No, we do not. However, you get $5 off with tubing wristband

If a dog rides In your lap (same tube) doesn’t have to pay, but if a dog needs its own tube it has to pay and it is the same price.

 

Safety Restrictions:

You have to be 2+ years old for tubing. We do not have a weight or height restriction, however
our recommended weight limit is 250lbs - 280lbs. Keep in mind that some places can be very
shallow. Physical exertion will be required.

Most people don’t find tubing strenuous. If we haven't had enough rain, however, it can involve
a bit of work. The lower the water level, the more work required. This may involve using your
push stick more often, walking, or getting up to move your tube if you are stuck.

We are at the head of the Chattahoochee River. The water is clean and cool. We have no E.coli
trouble in the river. Keep in mind that you are in the outdoors, there is wildlife and natural
rapids.

Since we're on a calm and relatively shallow stretch of the Chattahoochee, non-swimmers go
tubing with us often. The rapids aren't classed, and only a few swimming holes have water
deeper than 5’. Anyone who can't swim should wear one of the life-jackets we provide, and all
kids age 12 and under are required to take a life-jacket.

No, you float at your own risk. We do not have guides, it is a self guided float down the river. We have
people waiting at exit points and they are labeled so it is clear where you exit the river.

Waiver has to be signed and completed by parent or guardian. We recommend all children are accompanied by an adult and, of course, that all small children be strapped to one adult. They will float faster than you.

Yes, every participant must have someone 18 or older sign for them. You can download and print a
waiver to be signed by a parent or guardian.

No. We have life vests available for kids and adults, but not dogs

We highly recommend wearing shoes with backs, however they are not required. It is a natural river that could have slippery rocks, glass, fish hooks, debris, and other obstacles. You cannot wear shoes without backs, as they can litter the river.

 

What to bring AND what NOT to bring on the River:

You can rent one of our lockers for $3 (only at the Chattahoochee Outpost). Or, if you want to lock your things in the car, we hold car keys for free with a photo ID. Do not take your keys in the river with you. Many who insist on taking their keys end their trip with a call to the locksmith.

No, but each tuber is allowed to take one 32 oz. plastic drink container.  No alcohol. Helen PD does patrol the river.

Yes, as long as it is US Coast Guard approved.

Unless it is waterproof, we don't recommend it. It will get wet. We have waterproof phone cases and dry bags available in store. 

You are more than welcome to bring your own stick. Please make sure there are no sharp edges and it is suitable to push off rocks. Do not litter. Sticks subject to be checked or denied.

 

Ameneties and services:

We have pavilions and picnic tables along the river. They're generally available on a first-come, first-served basis. On weekends and holidays through the summer, there is a picnicking and grilling fee that you will pay at the time of parking. We love that our guests enjoy this beautiful area. Please respect it.

Yes. Restrooms, changing rooms, and showers are available to paying customers.

Yes, here is the link that will take you there: https://coolrivergear.com/